This site is operated by, or on behalf of EdiBee Ltd.

EdiBee Smart Kids Lunches (EdiBee®) is registered as a company in England, under company number 12853942.

We are located in Kenley, United Kingdom. EdiBee's trade mark is registered under trade mark UK00003527816

This page has our Terms & Conditions, Privacy Policy and Cookies Policy listed. It may all sound a bit technical; if you need any help or guidance, please do contact us.

Terms & Conditions


Last updated 09th July 2020

  1. Scope

    1. Your use of this website and purchase of any products from EdiBee is subject exclusively to these Terms and Conditions. By accessing this website, you agree to Edibee’s Terms and Conditions as set out in this section. If you do not agree to these Terms and Conditions, you must leave the website.

    2. This document does not affect any statutory rights, you have as a consumer.

    3. EdiBee reserves the right, from time to time, to change these Terms and Conditions at EdiBee’s discretion. The Terms and Conditions in place at time of visiting this website or purchasing any of EdiBee’s products, will be the one applicable.

    4. These terms shall take precedence over any terms and conditions referred to in a customer’s purchase order, confirmation of order or other document provided by our customers.

    5. In addition to these Terms and Conditions, EdiBee values and respects privacy of its customers and is committed to protecting your personal data. Please check our privacy policy.

    6. References to ‘we’, ‘our’ and ‘ours’ in these terms and conditions, are references to EdiBee.

  2. EdiBee products

    1. All products on offer by EdiBee are subject to availability. If any product is not available, EdiBee will contact you to discuss changing your order, or refund your payment. The choice is yours and EdiBee requires verbal or written confirmation of a change in order. If we are unable to get hold of you, we will refund your payment.

    2. Any images on this website are for illustrative purposes only. EdiBee’s products, and lunchboxes may vary. The contents of the product will be as specified in your order, unless there has been a mutual agreement of a change in order (see 2.1).

    3. In order to provide children with a variety of foods, we will change our menu frequently.

    4. This website will provide information about the name of the foods, full list of ingredients, with 14 common allergenic ingredients emphasised in bold. These allergens include: nuts, peanuts, eggs, milk, fish, crustaceans, molluscs, cereals containing gluten (wheat, spelt, barley, rye, oats), celery, lupin, mustard, sesame seeds, soya and sulphur dioxide. Unfortunately, at this time, EdiBee cannot guarantee that its lunches are free from allergens. EdiBee will be working to make special dietary lunches available in the future.

    5. EdiBee strives to provide fresh, local, organically sourced ingredients, and our menus will be updated to source seasonal ingredients. For some ingredients, EdiBee may need to source ingredients from further afield. We will try to source only ingredients distributed over land, and not by air.

    6. To complete your order, you will need to select the products you wish to order, and email your order form to buzz@edibee.co.uk. Once EdiBee confirms your order per email, and you have paid for your order, your order becomes a binding contract. You must ensure that your order is accurate and inform us immediately of any errors. EdiBee is not responsible for any inaccuracies in the order placed by you.

    7. You can amend or cancel your order up to 2 working days prior which your order is due to be delivered. 

    8. Orders will only be dispatched once full payment is received.

    9. EdiBee may subcontract the preparation or logistics of order delivery to third parties as EdiBee feels would be most beneficial to its customers.

    10. If there are any issues with your order, please contact us at buzz@edibee.co.uk

  3. Prices

    1. EdiBee’s prices for lunches and any other goods are quoted on our website. All prices are quoted inclusive of VAT

    2. Prices may change from time to time, but a price change will not affect any previous confirmed orders

    3. It may be possible that incorrectly priced items are listed on our website. As part of our order confirmation process, we will check prices. If incorrect prices are identified, we may reject your order, or contact you to agree on a new price. If the pricing error is obvious and could have been reasonably recognised by its customers, EdiBee is under no obligation to supply products at an incorrect lower price, even after we have sent a confirmation of the order.

    4. For some destinations, a delivery charge may apply. You will be notified as part of the check-out process of any delivery charges.

    5. Free or discounted introductory offers are only available to new users of EdiBee. Discounts provided to individuals cannot be exchanged for cash and are restricted to the account it was provided to.

  4. Website

    1. Any content on EdiBee’s website is EdiBee’s property. You may not reproduce, modify, copy, create look alike content based on EdiBee’s materials without the written consent of EdiBee / the copyright holder.

    2. By using Edibee’s website, you agree not to impersonate any other person, harm or damage the website’s content or use upload any inappropriate content.

    3. EdiBee may contact you by using email and you expressly agree to this. EdiBee will only contact you by phone relating to specific issues related to your order.

    4. Edibee takes reasonable endeavours to ensure that the information contained on its website is accurate and reliable. EdiBee gives no warranty that any of the content on this site will be accurate or complete.

    5. EdiBee’s website contains links to other websites, including social media and other related services that may be useful for EdiBee’s customers. EdiBee does not control, endorse, nor is responsible for these websites or the information that can be found on these. EdiBee does engage in different social media channels, and Edibee welcomes its customer’s engagement and feedback on the content on social media and its website.

    6. We use cookies on our website, for more information, please go to our Cookies policy.

  5. Customer obligations, as a customer, you warrant us that:

    1. You have the authority and are legally capable to order our products and enter this agreement and you are over 18years of age.

    2. The information you provide to us is true, accurate and complete.

  6. Intellectual property rights

    1. All rights relating to our products or website, including (food science) information, lunch & eating ideas, graphics/images and general know-how created by or on behalf of EdiBee are owned by EdiBee or Edibee Licensors.

    2. Any material submitted by you to EdiBee, including reviews and feedback, ideas, will be regarded as non-confidential and non-proprietary by EdiBee and may be used as EdiBee sees fit. We welcome to discuss/receive any ideas and feedback from our customers

  7. Liability

    1. ​Nothing in this agreement shall limit the liability for death or personal injury resulting from negligence or any fraudulent misrepresentation where liability cannot be limited by law

    2. Neither EdiBee, nor the customer shall be liable to the other for any monetary losses, goodwill or business opportunities, or for any indirect or consequential loss, damage, costs or expense arising out of this contract or the products/services purchased.

  8. Termination

    1. Either party can terminate this agreement with immediate effect at any time on written notice to the other. You as a customer can remove your account details from our website, or request for your details to be removed

    2. Feedback

      • EdiBee welcomes feedback from its customers. Please do get in touch on buzz@edibee.co.uk

      • EdiBee tries to avoid any disputes, if you have a complaint, please contact us as soon as possible to discuss the issue. 

This Agreement is governed by and shall be construed in accordance with English law. The parties irrevocably submit to the exclusive jurisdiction of the English courts.


 

Privacy policy
 

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information

 

EdiBee’s Terms and Conditions (above) should be read alongside this Privacy Policy and Cookies Policy (below)

 

Any of the information that we collect from you, will only be used in accordance with this privacy statement. It is likely that we will need to update this Privacy Policy from time to time. Feel free to come back from time to time to check the latest version. If there are any major changes, we will let all registered accounts know by email.

To offer our services, we collect our customers’ names, contact information (email, phone-number, address), some demographic information (eg. number and ages of your children) and information that you may provide to us in any of our surveys – such as food likes & dislikes).

We require this information to service you better, such as to inform you of your orders and our offerings and to improve our products and services.

 

We are committed to ensuring that your information is secure. In order to protect personal data, we have put in place suitable physical and electronic procedures for any files containing personal data. If at any point you wish us to remove your data from our email distribution list, then please do contact us at buzz@edibee.co.uk.

 

 

 

Cookies policy
 

As nearly all professional websites, EdiBee’s website uses cookies. Cookies are very small files which are downloaded and stored on your computer to improve the experience of using websites. Here we look at the information that is gathered, used and why these are stored. You can avoid the storage of cookies, however, this may affect this site's usability. Have a look at the settings in your browser to see how. 

 

The cookies used at EdiBee’s website, are there for example to:

  • Provide a great experience for our customers

  • Identify registered users

  • Ensure that the website’s platform is secure

 

The cookies included at www.EdiBee.co.uk include:

  • Account related cookies: to manage sign up and administration – these will usually be deleted once you log out

  • Login related cookies – this will prevent you from having to log in every single time you visit a new page on our website, there will usually be deleted once you log out

  • Order processing related cookies – some of our cookies are essential to make our order process work, including remembering your order between pages of the ordering process

  • Survey related cookies – here at EdiBee, we love to hear your feedback on all things kids-lunches

  • Third party cookies – we may sometimes use trusted third parties, such as Google Analytics (one of the largest and most trusted analytics solutions) to help us understand site usage to improve your experience.

  • We also use social media click-throughs to FaceBook, Instagram and Twitter, for our customer’s convenience, as we love to engage with our customers on social media